The location offers direct access to SM City, making shopping and dining effortless. The lobby's design features striking Iloilo art, giving it a distinct local flair that sets the tone for a unique experience.

The food options fell flat. pricey without much appeal, making off-site meals a more tempting choice. Also, the single beds in the initially assigned room felt cramped, leading to an upgrade that thankfully provided more comfort. On top of that, the bathroom had a peculiar smell and some flooding issues during showering, which could disrupt the intended relaxation of a getaway.

Here’s what works – and what doesn’t

Excellent location connected to SM City! Courteous staff provided fantastic hospitality. The facilities, including the pool and gym, are well-kept and add great value to your stay.

Some maintenance issues to consider, the air conditioning wasn't efficient, and toilet flush problems were noted. Caution needed with room hygiene, as a strange odor lingered after cleaning.

connecting bridge to shopping mall, impressive lobby design, vibrant festival decorations

Running water quality fluctuated during the stay!!! Air conditioning issues persisted despite multiple complaints. Bathroom accessibility seems lacking for older guests!!! Improvements in cleanliness protocols for the swimming pool are necessary!!!

The location was great, as I could easily go to the mall next door to fix my phone issues. The staff were helpful with my travel plans. This hotel will be my first choice when I return.

The card for the elevator access had brief issues, which was resolved quickly. The buffet was pricey but worth it when you have your fill.

My stay was delightful! The room had a cozy seating area with a flat-screen TV, perfect for relaxing after a day out. The highlight was the water station, making it easy to stay hydrated without repeatedly asking for more. Staff were friendly and always ready to help!

Early check-in was a bit challenging.

The receptionist was cute and helpful. My room was spacious and clean with a nice city view. The dining options exceeded my expectations, especially the breakfast buffet. The location next to a shopping center was very convenient for meals and shopping. I'll definitely return! 😊

perfect family getaway with friendly staff and amazing cleanliness that felt like home

Friendly staff, spotless rooms, and great location.

I truly appreciated the modern design of the hotel, which included beautiful Iloilo art that made the lobby feel welcoming. The convenience of the connecting bridge to SM City Iloilo was especially beneficial for easy shopping and dining.

Better signage for room services would be helpful.

We stayed here for two nights and were pleasantly surprised by how much better it was compared to our previous stay in iloilo city. The rooms were spacious, and the breakfast had plenty of delicious options. The proximity to sm mall made everything easily accessible and convenient.

the air conditioning was ineffective.

Great location with helpful staff

I enjoyed my stay, primarily due to the convenient location next to the shopping mall, making it easy for quick errands and dining. The staff were incredibly accommodating and always willing to assist with my needs. However, the breakfast buffet was on the pricey side and not particularly exceptional considering the cost.

The modern design of the hotel lobby, adorned with beautiful Iloilo art, was simply charming. Additionally, the easy access for seniors to the nearby shopping mall made my stay delightful and stress-free.

Better bathroom accessibility features needed for seniors.